Delivery Costs & Times

We can deliver to all areas within the UK.  Deliveries to most UK mainland locations are FREE, regardless of your order value, with the majority of our deliveries made using a standard TWO man delivery service.

Deliveries to offshore UK and a small number of postcodes (AB,DD,PA,PH,IV,KW) will attract a small charge and may take slightly longer than the lead times shown for each product.  If you wish to find out the charge and lead time before placing your order, please contact us on 0845 0945216 or email your postcode to info@styleourhome.com.  For delivery to offshore UK, we will deliver to a nominated mainland GB address e.g. a port. Onward shipping from that point will be the responsibility of the customer.

Estimated delivery times are shown on each individual product page. Delivery times can vary based upon our stock levels and availability. If, for reasons outside our control, an item is not going to be delivered within the timescale indicated, we will contact you to let you know and offer you a revised delivery estimate. Should the revised time be unacceptable and you wish to cancel your order, we will process a full refund. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.

Delivery Date

After your order has been received, you will receive an email from us confirming receipt of your order.  A member of our customer services team will telephone you following receipt of your order to confirm approximately when we expect the item to be delivered to you. As your delivery date approaches, our logistics company will telephone you to arrange an exact delivery date and timeslot with you.  The delivery day will be determined by the schedule of our logistics company and when they expect to be in your postcode area.

On The Day of Delivery

To help you plan your day, our delivery drivers are more than happy to call you 1-2 hours before they arrive. Please let us have any special delivery requirements at the time of placing your order in the box marked ‘delivery notes’.  The majority of our deliveries are made using a standard two man delivery service. Our carrier selection is based upon the weight of your delivery, therefore you will not be required to assist the driver in unloading your items.

Because we offer a free delivery service, this does not include assembly or packaging removal as standard. However, if you require any such services, this will incur a charge because of the additional time spent at the property and in disposing of the packaging. Generally, we have found that our customers prefer to receive free delivery at the standard level rather than incur a delivery charge.  Where items are self-assembly, relevant instructions are provided.

We always aim to deliver furniture items to your room of choice, so please bear in mind, when ordering assembled items, that you should measure accurately prior to delivery any door frames and stairwells. It is also your responsibility to ensure that all entrances to your property are clear.

Where accessibility (to your road or to your property or your room of choice) proves to be too difficult or unsafe, our drivers may be unable to deliver your item. Please therefore advise us in good time of any access problems, to avoid disappointment in delivery, which you can do by telephone or at the time of placing your order in the box marked ‘delivery notes’.  
Before the delivery driver leaves, do please check you are happy with your item and sign the delivery note.  If you experience any problems at all, either with delivery or the item itself, please let us know as soon as possible.

Returns

We hope you will love your purchase, however, if you are not fully satisfied for any reason, you can cancel your order and get a full refund, if you notify us in writing within 14 days of receiving your purchase that you wish to cancel (this includes letter, fax or email). Please provide us with your order number and name and we will arrange to collect the product. Once items have been received we will process a full refund within 14 days.

Where items are simply unwanted and you have notified us within 14 days, there will be a small charge for collection.

Although we try to check all our items prior to delivery, if upon taking delivery of your item, you notice that it is damaged, defective or faulty, please report this to us as soon as possible and, in any event, within 3 days of delivery.  We will arrange to collect the faulty item at no charge to you and replace this as quickly as possible. In respect of faulty items, when making your notification, please also email us images/photos of the damage/fault.

Unfortunately, Style our Home is unable to offer refunds / exchanges where:

• Unwanted items have not been notified in writing to us within 14 days. 

• Items have been made to order specifically for you unless they are faulty.
  

• Self-assembly or part assembly of products has taken place, therefore, please fully check your item prior to assembly. Any replacement of shortages to self-assembly products will be supplied free of charge.
  

• Defective / damaged / faulty items not reported within 3 days of delivery.
  

• Unwanted items have been used, are marked and/or are not in their original condition and packaging.