Delivery & Returns
Delivery Costs & Times
We can deliver to all areas within the UK. Deliveries to most UK mainland locations are FREE, regardless of your order value, with the majority of our deliveries made using a standard TWO man delivery service.
Deliveries outside mainland UK and a small number of postcodes (AB,DD,PA,PH,IV,KW) will attract a small delivery charge (over and above the FREE delivery element) and may take slightly longer than the estimated lead time shown within the product information. For delivery to offshore UK, we will deliver to a nominated mainland GB address e.g. a port. Onward shipping from that point will be the responsibility of the customer. Should your postcode or area attract a delivery charge, our system will not automatically add this charge, you will be notified of this charge separately when your order is placed when we will seek your approval to this charge and see if you still wish to proceed with your order. If you wish to find out the charge, or lead time before placing your order, please contact us on 0800 145 5280 or email your postcode to firstname.lastname@example.org
Deliveries within the M25 area can usually be arranged for a Saturday - if you live within the relevant area and would prefer a Saturday delivery, please make this clear in the delivery notes if you place your order online.
Estimated delivery times are shown on the individual product page. Delivery times can vary based upon stock levels and availability. If your product is out of stock or, for reasons outside our control, it is not going to be delivered within the time estimated, we will contact you as soon as possible to let you know and offer you a revised delivery estimate. Should the revised time be unacceptable and you wish to cancel your order, we will process a full refund. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.
In relation to Baumhaus products only, in order to keep delivery costs low and provide the quickest delivery time, we use the standard one-man delivery service offered by Baumhaus. Further, in relation to a small number of postcodes (PA, PH, DD, AB, IV, KW, IM, SA, CF, SY, LL, LD, NP, HR, PO 30-41), Baumhaus may deliver using a pallet service. If you wish to find out whether the one-man or pallet service applies to your Baumhaus order or discuss your requirements as whether we can arrange delivery through our TWO man service instead, please contact us on 0800 145 5280 or email your request and postcode to email@example.com
After your order has been received, you will receive an email from us confirming receipt of your order. As your estimated delivery date approaches, our logistics company will telephone you to arrange an exact delivery date and timeslot with you. The delivery day will be determined by the schedule of our logistics company and when they expect to be in your postcode area.
To help you plan your day, our delivery drivers are more than happy to call you 1-2 hours before they arrive. Please let us have any special delivery requirements at the time of placing your order in the box marked ‘delivery notes’. The majority of our deliveries are made using a standard two man delivery service. Our carrier selection is based upon the weight of your delivery, therefore you will not be required to assist the driver in unloading your items.
Because we offer a FREE delivery service, this does not include assembly or packaging removal as standard. However, if you require any such services, this will incur a charge because of the additional time spent at the property and in disposing of the packaging. Generally, we have found that our customers prefer to receive free delivery at the standard level rather than incur a delivery charge. Where items are self-assembly, relevant instructions are provided.
We always aim to deliver furniture items to your room of choice, so please bear in mind, when ordering assembled items, that you should measure accurately prior to delivery any door frames and stairwells. It is also your responsibility to ensure that all access and entrances to your property and rooms are clear. Where a pallet service delivery has been notified to you, it is your responsibility to make arrangements for the furniture to be taken inside to your room of choice.
Where accessibility (to your road or to your property or your room of choice) proves to be too difficult or unsafe, our drivers may be unable to deliver your item. Please therefore advise us in good time of any access problems, to avoid disappointment in delivery, which you can do by telephone or at the time of placing your order in the box marked ‘delivery notes’.
Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please therefore take care to cover any carpets or furniture and remove pictures and valuables from the delivery area.
Before the delivery driver leaves, do please check you are happy with your item and sign the delivery note. If you experience any problems at all, either with delivery or the item itself, please let us know as soon as possible.
We hope you will love your purchase, however, if you are not fully satisfied for any reason, you can cancel your order and get a full refund, if you notify us in writing within 14 days of receiving your purchase that you wish to cancel (this includes letter, fax or email). Please provide us with your order number and name and we will arrange to collect the product. Once items have been received we will process a full refund within 14 days.
Where items are simply unwanted and you have notified us within 14 days, any money which you have paid minus the cost of collection will be refunded provided we receive the goods in the original condition and packaging they were in at the time of delivery. If you wish to ascertain the return carriage cost prior to placing your order, please contact us on 0800 145 5280 or email your postcode to firstname.lastname@example.org
Although we try to check all our items prior to delivery, if upon taking delivery of your item, you notice that it is damaged or faulty, please report this to us as soon as possible and, in any event, within 3 days of delivery. We will arrange to collect the faulty item at no charge to you and replace this as quickly as possible. In respect of faulty items, when making your notification, please also email us images/photos of the damage/fault. Please ensure that any faulty product is returned in its original condition and packaging.
Unfortunately, Style our Home is unable to offer refunds/exchanges where:
These terms form part of our general Terms & Conditions.