Terms & Conditions

Terms and Conditions of Supply

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our website www. styleourhome.com to you. Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

1. Information about us

1.1 Styleourhome.com is a site operated by Style Our Home Ltd (we). We are registered in England and Wales under company number 06050720. Our registered office is at 19 Hazel Drive. Armitage, Rugeley, Staffordshire, WS15 4TZ Our trading address is at Unit 1-4 Toll Point, Lichfield Road, Brownhills, WS8 6JZ.

2. Your status

By placing an order through our site, you warrant that:

(a) You are legally capable of entering into binding contracts; [and]

(b) You are at least 18 years old;

3. Our status

We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.

4. Orders and Conditions applicable

4.1 We shall sell and you shall purchase the products in accordance with any written quotation we provide which are accepted by you, or any written or verbal order by you which we accept including but not limited to orders placed using our electronic online ordering service, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by you.

4.2 Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information we issue shall be subject to correction without any liability on our part.

4.3 No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of our agents or employees shall be construed to enlarge, vary or override in any way thereof any of these conditions.

4.4 Orders placed via our website or phone are usually processed and confirmed within 24 hours by email. Where possible, we keep items in stock, however in the event of any out of stock items, larger furniture items or bespoke items, we will inform you with an approximate timescale for order dispatch. We will update you to any changes in the status of your order as soon as we know, however we reserve the right to cancel any order placed with us at anytime.

5. Risk and title

5.1 The products will be at your risk from the time of delivery.

5.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

6. Price and payment

6.1 The price of any products will be quoted in pounds sterling and are VAT inclusive at 15%.

6.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an email confirmation.

6.3 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

6.4 We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an email confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

6.5 Payment for all products must be by credit or debit card. We accept payment with Visa, Visa electron, Maestro, Solo, Mastercard. Payment of the price and delivery charges must be made in full prior to dispatch of the order.

7. Consumer rights

7.1 If you are contracting as a consumer, you may cancel a contract at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (set out in paragraph 8 below).

7.2 To cancel a Contract, you must inform us in writing and return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk ( see paragraph 8 below ).

8. Our refunds policy

8.1 When you return a product to us (for instance, because you have cancelled the contract between us, or have notified us in accordance with paragraph 17 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. Unwanted items must be returned unused, unmarked and in their original packaging. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective product.

8.2 Defective products must be notified to the seller by email within 2 working days of delivery, failure to do so shall be deemed as acceptance of the goods. Products returned by you because of a defect will be exchanged or refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred in returning the item to us. Please contact our customer services team to arrange any returns or for collection of any goods if neccessary, on 0845 094 5216.

8.3 Products returned by you within the seven-day cooling-off period (see paragraph 7.1above) will be refunded in full, less any delivery charge. You will be responsible for the cost of returning the item to us. Returned goods should be adequately insured during return postage. We cannot accept liability for goods lost or damaged in transit. Please contact our customer services team to arrange any returns or for collection of any goods if neccessary, on 0845 094 5216.

8.4 Items which are not adequately packaged at time of collection will not be collected and a minimum charge of £25 will be levied to cover cost of failed collection.

9. Our liability

9.1 This website is provided on a ‘as is’ and ‘as available’ basis without any representation made and without warranty of any kind whether express or implied, including without limitation its fitness or suitability for any purpose, its completeness, accuracy or freedom from viruses.

9.2 We warrant to you that any product purchased from us through our site is of satisfactory quality. Our liability in connection with any product purchased through our site is strictly limited to the purchase price of that product.

9.3 This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence;

(b) Under section 2(3) of the Consumer Protection Act 1987;

(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

9.4 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

9.5 We will not be liable to you for any failure or delay in delivering goods or any damage or defects in goods delivered which is caused by any event or circumstance which is beyound our reasonable control.

10. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

11. Notices

All notices given by you to us must be given to Style Our Home Ltd Unit 16 Toll Point, Lichfield Road, Brownhills, WS8 6JZ. or info@styleourhome.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in paragraph 10. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

12. Transfer of rights and obligations

12.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

12.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

12.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

13. Events outside our control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks.

(f) The acts, decrees, legislation, regulations or restrictions of any government.

13.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

14. Waiver

14.1 If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

14.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

14.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 11above.

15. Severability

If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16. Entire agreement

16.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

16.2 We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

16.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

17. Our right to vary these terms and conditions

17.1 We have the right to revise and amend these terms and conditions from time to time.

17.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the email confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

18. Delivery

18.1 We accept orders for UK mainland delivery only.

18.2 All deliveries are subject to stock availability. We aim to dispatch orders within 14 days although most orders will be dispatched within 5 days. In the event of any out of stock items, larger furniture items or bespoke items, we will inform you with an approximate timescale for order dispatch or arrange a full refund should stock availability issues continue. We will usually process the refund due to you as soon as possible and in any case within 30 days of the day we confirmed your refund. We will not be obliged to offer any compensation due to disappointment suffered.

18.3 We will deliver orders to the UK billing address for the credit or debit card that you use when you order. We do not deliver to PO box numbers. For security purposes, a signature is required to acknowledge receipt. If no one is able to sign for your delivery, a card will be left and you will be responsible for collecting the goods.

18.4 We may accept special delivery instructions at the time of ordering online or when ordering by phone. By giving these instructions you are accepting responsibility for your order to be left without a signature and understand that no claim can be made against our courier company or Style Our Home for missing / stolen / damaged items delivered under these instructions.

18.5 In instances, where a delivery date has been agreed by our carrier but you are not present to recieve the delivery we reserve the right to charge you a minimum of £25 to cover part of the cost of the failed delivery.

18.6 The total purchase price, including delivery charges will be displayed in the buyers shopping cart prior to confirmation.

18.7 Our standard UK delivery charge is £5.95 per order for non furniture items. Furniture or larger items carry an additional delivery charge of £25.00. The delivery charge is the total per order regardless of the number of items.

18.8 Delivery is FREE for orders over £300

18.9 Whilst we make every effort to ensure delivery within the stated timescale, we shall not be liable for any losses, costs, damages or expenses incurred by the buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery time.

18.10 If you require further information, please email us at info@styleourhome.com or telephone us on 0845 094 5216.

Terms of website use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website styleourhome.com, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us

Styleourhome.com is a site operated by Style Our Home Ltd ("We"). We are registered in England and Wales under company number 06050720 and have our registered office at 3 Witley Drive, Lichfield, Staffordshire, WS13 6FD. Our trading address is Invicta Works, Owen Road, Willenhall, WV13 2PZ.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. None of the content of the website may be downloaded, reproduced, transmitted, copied, stored, sold or distributed without the prior written consent of the copyright holder. This excludes downloading, copying and/or printing of pages solely for your personal, non-commercial use. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

· All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

· Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

· loss of income or revenue;

· loss of business;

· loss of profits or contracts;

· loss of anticipated savings;

· loss of data;

· loss of goodwill;

· wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions concluded through our site

Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to info@styleourhome.com.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site [although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country]. These terms of use are governed by English law.

Variations

We may revise these terms of use at any time and without notice by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact info@styleourhome.com.

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