Q. How safe is shopping with Style Our Home?
Very. All our payments are processed through: a) Sage Pay (a secure payment gateway) or b) Paypal, both methods have the highest level of security. We are independently authenticated by Verisign, the most recognised global trust certification online.
We have been given a seal of approval from Trusted Shops, which is a leading mark for online shops within Europe, offering buyer protection. We have been assessed under 40 quality criteria including solvency, price transparency, customer service and data protection.
All of the above means that you can shop with confidence and peace of mind because you are covered by secure technology and independent buyer protection.
Q. How can I pay?
Online (via Sagepay or Paypal) or by phone on 0800 145 5280. We accept all major credit and debit cards. No charge will be levied other than for American Express which applies a 2% charge. We also offer flexible deposit and finance options. Please click here for more information on finance.
Q. How do I apply for Interest Free Credit online?
On all orders above £500 in value, we can offer you a choice of finance and interest free payment options through which you can pay for your furniture in easy-to-manage installments over 6, 12, 24 or 36 months, which are either completely interest-free or low-interest bearing.
As we fully subsidise the cost of finance, we can only offer finance payment options to you on full price items and regret that we cannot offer finance in conjunction with a discount promo code or for in-sale items. The balancing decision is yours as to whether you take advantage of any available discounts or whether you take advantage of our attractive, competitive and available finance options to pay for your furniture in installments.
Q. Can you tell me the availability of products?
We give an indication of the current lead-time for delivery on the product page. This assumes the product is in stock, however, please be aware that stock levels can change daily. If you would like to know for certain whether your product is in stock before placing an order online, please contact us free on 0800 145 5280.
Q. I have placed my order online, what happens next?
You should have received an order confirmation with your order reference number. We will be in touch once your order comes into stock and is ready for delivery.
Q. When will my furniture arrive?
The estimated delivery time is shown on the product page (which assumes your product is in stock at our warehouse or with the manufacturer). Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.
If your product is out of stock with the manufacturer, we will contact you by telephone or email within 1 working day to confirm this and offer you a deposit option. Should the revised lead-time be unacceptable and you wish to cancel your order, we will process a full and immediate refund.
Q. Do you offer a deposit option?
Yes. If your furniture has a lead-time of 4 weeks or more, we can offer you a refundable deposit option of 10% of order value, with the final balance to be settled before delivery. For a lead-time of between 2-4 weeks, we can offer a 20% deposit option.
Q. When will my final balance be due for payment?
Final payment will be required when your items arrive into stock with us and, in any event, at least 3 working days before we deliver, so as not to delay your furniture from being loaded onto our delivery vehicle. Please remember, delivery cannot be made unless cleared funds have been received.
Q. How do I pay my balance?
By telephoning us on 0800 145 5280 as soon as your delivery is booked. In any event, with the deposit option, we would assume that we are authorised to automatically request, from our Secure Payment Provider, the balance outstanding without contacting you beforehand. If you would prefer to be contacted before the balance is taken, please specify this at the time of placing your order with the deposit option. We will be happy to either email or contact you by telephone to confirm when the final payment is to be debited from the card originally used for the deposit.
Q. How much do you charge for delivery?
All orders benefit from Free UK Delivery, other than the excepted postcodes below (where those charges specified below will apply):
|Orders under £200||Orders over £200|
|EH, DG, FK, G, KY, ML, TD, KA1-KA26, KA29, KA30, PA1-PA19||£10||£20|
|AB, DD, IV1-20, IV22-24, IV30-32, IV36, IV40, IV63, PA21-38, PH1-26, PH30-41, PH49, PH50||£15||£45|
|IV21, IV25-28, IV52-54, KW1-14, PA80||Please call for surcharge||Please call for surcharge
Our system will automatically add any charge specified above. With regard to IV21, IV25-28, IV52-54, KW1-14, PA80 postcodes, our system will NOT automatically add a delivery surcharge. You will be notified of this charge separately when your order is placed, when we will seek your approval and confirm if you still wish to proceed with your order. To determine the precise charge or lead time before placing your order, please contact us on 0800 145 5280 or email your postcode to firstname.lastname@example.org.
In relation to Baumhaus products only, please note that a surcharge of £25.00 will apply to the following postcodes where 1 item of Baumhaus furniture is being purchased: SA, LL, LD, SY. Our system will not automatically add this charge, we will contact you when your order is placed to request payment to proceed with your order.
Q. Where do you deliver?
We can deliver to all areas within the UK. Deliveries to most UK mainland locations are FREE, regardless of your order value, with the majority of our deliveries made using a standard 2-man delivery service.
Q. Do you deliver overseas?
For delivery overseas or offshore UK, we would ask you to specify a nominated mainland GB shipping port to deliver to. When sending furniture overseas, we would advise that risk and responsibility for any furniture rests with you. It would be advisable to obtain insurance generally and/or from your carrier for transit damage. Although unlikely, if your product arrives with you with a manufacturing defect, the cost and responsibility for ensuring this item arrives back to the UK shipping port would need to be borne by you, should you wish to return. Unfortunately, we are unable to inspect the product before dispatching to a UK shipping port.
Q. Do you deliver on a weekend?
Normally deliveries will take place according to the pre-determined weekday delivery schedule of our selected logistics providers. However, deliveries within the M25 area can usually be arranged for a weekend - if you live within the relevant area and would prefer a Saturday delivery, please make this clear in the delivery notes if you place your order online.
Q. Will you take away my old furniture?
We are sorry that we are not able to provide this service but are looking into ways in which we might be able to offer this service in the future.
Q. Do you offer assembly?
We can offer assembly on certain brands and ranges of furniture. This is not offered as standard and there is a charge for this service which depends on the product/s you require to be assembled. If you would like to discuss assembly options on your product, wither before or after placing an order online, please contact us free on 0800 145 5280.
Q. What delivery service/s do you offer?
The majority of our deliveries are made using a standard two-man delivery service. Our carrier selection is based upon the weight/size of your delivery.
In relation to Baumhaus products only, in order to keep delivery costs low and provide the quickest delivery time, we use the standard one-man delivery service offered by Baumhaus to ground floor room of choice.
Due to size and weight, certain products are suitable for delivery by a one-man courier service or an express courier service to your front door with delivery attempted between the hours of 9 and 6pm. Where possible, with our express courier service, we will send a tracking email to enable you to plan for the arrival of your item/s. If you wish to know whether the one-man or express courier delivery service will apply to your order, we would be happy to confirm.
Q. Can I choose my delivery day/slot?
Unfortunately, we are unable to offer specific day/slots in advance for delivery, however, if you have specific delivery requirements then please contact us and we would be happy to discuss these with you. It may be that we can offer an alternative courier/delivery option, which is more suited to your requirements.
Q. How will I know my furniture is ready for delivery?
When your furniture arrives in store we will contact you to arrange delivery. If we are sending your product/s by express courier we will notify you by email as soon as your product has been collected from our warehouse to enable you to track and plan for your delivery.
Q. What happens on the day of delivery (for two-man service)?
To help you plan your day, our delivery drivers are more than happy to call you 1-2 hours before they arrive (this is not available under our express courier service). Please let us have any special delivery instructions at the time of placing your order in the box marked ‘delivery notes’.
Please ensure that our delivery team can gain easy access to your property and the room that the furniture is going into and that the area you want the furniture placed is cleared. When ordering assembled items, you should measure accurately prior to delivery any door frames and stairwells.
With our 2-man service, our delivery team will place in room of choice but will not as standard unpack or remove all packing materials. This service (if available with your carrier) can be available at a small additional charge.
Unfortunately, we are not able to take away your old furniture. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been delivered and/or installed.
CANCELLATION & RETURNS
Q. Can I cancel my order if I change my mind before delivery?
Yes. If you change your mind once you have placed your order, you can cancel your order at any time prior to delivery. Please contact us in writing to confirm your wish to cancel, providing your order reference number.
Q. Can I cancel my order if I change my mind after delivery?
Yes. If after delivery, you are not happy for any reason, you can cancel your order in writing within 14 days and receive a full refund. Please cancel in writing and we will arrange to collect your unwanted products. For unwanted items, where you have notified us within 14 days, any money paid (minus cost of collection) will be refunded. If you wish to ascertain the collection charge, prior to placing your order, please contact us on 0800 145 5280 or email us at email@example.com. We would request that you return the goods in their original condition and packaging to avoid repackaging or repair charges.
Q. What if my products arrive damaged or defective?
If upon taking delivery of your item, you notice that it is damaged or faulty, please report this to us as soon as possible and, in any event, within 3 days of delivery. We will arrange to collect the faulty item at no charge to you and replace this as quickly as possible. In respect of faulty items, when making your notification, please also email us images/photos of the damage/fault. Please ensure that any faulty product is returned in its original condition and packaging.
Q. What if I discover a fault with my furniture after 14 days?
In the unlikely event that your product has a fault which develops within a reasonable time after delivery, please call our team on 0800 145 5280 to discuss the options. In considering the matter, we would consult with you and take into account the length of time you have had the product and the nature of the fault.