14 DAY RETURNS
We hope you will love your purchase, however, if you wish to cancel your order and obtain a refund in accordance with our terms and conditions , please notify us in writing within 14 days of receiving your purchase that you wish to cancel (this includes letter, fax or email). Please provide us with your order number and name and we will arrange to collect the product. Once items have been received we will process a refund within 14 days.
Where items are simply unwanted and you have notified us within 14 days, any money which you have paid minus the cost of collection will be refunded provided we receive the goods in the original condition and packaging they were in at the time of delivery. If you wish to ascertain the return carriage cost prior to placing your order, please contact us on 0800 145 5280 or email your postcode to [email protected]
Although we try to check all our items prior to delivery, if upon taking delivery of your item, you notice that it is damaged or faulty, please report this to us as soon as possible and, in any event, within 7 days of delivery. We will arrange to collect the faulty item at no charge to you and replace this as quickly as possible. In respect of faulty items, when making your notification, please also email us images/photos of the damage/fault. Please ensure that any faulty product is returned in its original condition and packaging.
Unfortunately, Style our Home is unable to offer a refund (or exchange) where:
- Unwanted items have not been notified in writing to us within 14 days.
- Items have been made-to-order, customised to your specification or finished in your required fabric (and you have had a fabric sample), unless such items are faulty. Items that are made-to order/customised include Sofas, Gallery Living Chairs, Heathfield Lamps, Macmaster and Vincent Sheppard Chairs and Stools. Please see Paragraph 8.5 of our Terms & Conditions for our cancellation policy on such items.
- Packaging has been removed from your mattress (this is for hygiene reasons).
- Self-assembly or full/part assembly of products has taken place, therefore, please fully check your item prior to assembly. Any replacement of shortages to self-assembly products will be supplied free of charge.
- Damaged/faulty items have not been reported within 7 days of delivery.
- Unwanted items that have been marked.
We would request that you ensure that your product is returned unmarked, unaltered and in its original unused condition and packaging. Once the item has been received and inspected, usually within 72 hours of receipt, provided that the product is received in the same condition, your refund will be processed. We will usually refund any money received from you using the same method used for your purchase. We will process any refund due to you as soon as possible and, in any case, within 7 days of the date we receive the returned goods.