Delivery Lead Time
The estimated delivery time is shown on your product page (which assumes your product is in stock at our warehouse or with the manufacturer). Orders to certain/excepted/remote area postcodes (see below) may take slightly longer. As stock levels may change daily, if you would like to know for certain whether your product is in stock before placing an order online, please contact us free on 0800 145 5280. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available. If your product is out of stock with the manufacturer, we will contact you by telephone or email within 1 working day to confirm this and offer you a deposit or alternative option. Should the revised lead-time be unacceptable and you wish to cancel your order, we will process a full refund to the original payment method.
Free Delivery
We deliver to all mainland areas within the UK. Deliveries to most UK mainland locations are FREE, regardless of your order value, with the majority of our deliveries made using a standard TWO man delivery service. An additional surcharge is attributable to certain excepted postcodes (see table below) which will be automatically added at checkout unless specified in the terms below.
Please note Baumhaus orders are delivered by way of ONE man service to ground floor only.
Please also note that, due to size and weight, certain products are suitable for delivery by an express courier service or a one-man courier service to your front door with delivery attempted between the hours of 9am and 6pm.
Because we offer a FREE delivery service, this does not include assembly or packaging removal as standard. However, if you require any such services, this will incur a charge because of the additional time spent at the property and in disposing of the packaging. Generally, we have found that our customers prefer to receive free delivery at the standard level rather than incur a delivery charge. Where items are self-assembly, relevant instructions are provided.
We always aim to deliver furniture items to your room of choice, but this may not be possible or an extra delivery charge may be payable, if it is necessary to climb more than one flight of stairs or there is not easy access to deliver your item/s. Please let us have any special delivery requirements at the time of placing your order, either over the telephone or in the box marked ‘delivery notes’ if you place your order online, so that we can liaise with you and, if necessary, provide appropriate instructions to logistics. Please also bear in mind, when ordering assembled items, that you should measure accurately prior to delivery any door frames and stairwells. It is also your responsibility to ensure that all access and entrances to your property and rooms are clear. Where a pallet service delivery has been notified to you, it is your responsibility to make arrangements for the furniture to be taken inside to your room of choice.
Where access (to your road or to your property or your room of choice) proves to be too difficult or unsafe, our drivers may be unable to deliver your item. Please therefore advise us in good time of any issues affecting access to your property or room of choice, to avoid disappointment in delivery, which you can do by telephone or at the time of placing your order in the box marked ‘delivery notes’.
Please ensure that you are present for receipt of your delivery. Should you be unavailable for the delivery slot proposed by our logistics partner, please ensure that you advise us at your earliest convenience so that we may attempt to make arrangements for your delivery to be re-scheduled. If you are not present when our logistics partner attempts delivery, a redelivery charge will be applicable as we only offer free delivery on the first delivery attempt. If redelivery has to be attempted due to nobody being present at the delivery address, or on the basis that incorrect contact information has been provided at checkout, we can not be held liable for the failed delivery and secondary delivery charge will be passed on to the customer. On this basis, please ensure that you enter the correct contact information (telephone number and email address) at the checkout.
Excepted Surcharge Postcodes
All orders benefit from Free UK Mainland Delivery, other than the excepted surcharge postcodes below:
| Orders under £200 | Orders over £200 | |
|---|---|---|
| EH, DD, DG(see also below), FK(see also below), G(see also below), ML, TD, KA. | £15 | £20 |
| AB1-AB30, DG5-DG9, DG13-DG14, FK17-FK19, G81-G84, IV1-IV5, KY, PA1-PA19, PH1-PH14. | £20 | £45 |
| AB30-AB99, IV6-IV99, KW, PA20-PA80, PH15-PH50, PO30-PO41. | Please call for surcharge |
Please call for surcharge
|
Should your postcode attract a delivery charge and this is given above, our system will automatically add this charge. With regards to AB30-AB99, IV6-IV99, KW, PA20-PA80, PH15-PH50, PO30-PO41 postcodes, our system will NOT automatically add a delivery surcharge. You will be notified of this charge separately when your order is placed, when we will seek your approval and confirm if you still wish to proceed with your order. To determine the precise charge or lead time before placing your order, please contact us on 0800 145 5280 or email your postcode to [email protected].
Please note that a surcharge of £25.00 will apply to the following postcodes where 1 item of Baumhaus furniture is being purchased: SA, LL, LD, SY. Our system will not automatically add this charge, we will contact you when your order is placed to request payment to proceed with your order.
Further, in relation to these postcodes (PA, PH, DD, AB, IV, KW, KY, IM, SA, CF, SY, LL, LD, NP, HR, PO30-41), Baumhaus may deliver using a pallet service. If you wish to find out whether the one-man or pallet service applies to your Baumhaus order or whether we can arrange delivery through our TWO man service instead, please contact us on 0800 145 5280 or email your request to [email protected]
Offshore UK
For delivery to offshore UK postcodes, we will deliver to a nominated mainland GB address e.g. a port. Onward shipping from that point will be at the risk and responsibility of the customer. See our full Terms & Conditions for delivery terms to offshore UK.
Deliveries within the M25 area may be arranged for a Saturday - if you live within the relevant area and would prefer a Saturday delivery, please make this clear in the delivery notes if you place your order online.
Estimated delivery times are shown on the individual product page. Delivery times can vary based upon stock levels and availability. If your product is out of stock or, for reasons outside our control, it is not going to be delivered within the time estimated, we will contact you as soon as possible to let you know and offer you a revised delivery estimate. Should the revised time be unacceptable and you wish to cancel your order, we will process a full refund. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.
Delivery Date
After your order has been received, you will receive an email from us confirming receipt of your order.
Furniture/large items are delivered directly to your home in specially equipped furniture vans and are carried in by delivery staff. Your delivery day will be determined by the schedule of our logistics company and when they expect to be in your postcode area.You will be given a proposed delivery date which you should either accept or reject. As your estimated delivery date approaches, our logistics company will telephone or text or email you with a delivery time window. Where a delivery date/time slot has been confirmed and accepted by you, please ensure you are present during the proposed time window to avoid a failed delivery charge of £40.00.
On The Day of Delivery
To help you plan your day, our delivery drivers are more than happy to call you 1-2 hours before they arrive although this is not a guaranteed service. The majority of our deliveries are made using a standard two man delivery service.
Before the delivery driver leaves, please check that you are happy with your item and sign the delivery note. If you experience any problems at all, either with delivery or the item itself, please let us know as soon as possible.
Assembly and/or Removal of Packaging
Please note that there is a separate charge for our assembly service. If you have requested and paid for the assembly service, please be aware that this does not automatically include the removal of packaging, this must be requested separately and will be confirmed in writing at the time of placing your order or if this service is subsequently added to your order. If you have requested/paid for the packaging removal service, please only allow the delivery team to take away packaging once you are completely happy with your furniture. In particular, please bear in mind Paragraph 8 of our Terms and Conditions (Returns & Cancellation Policy) - if you subsequently wish to return your furniture for any reason, and the original packaging has been taken away, a repackaging charge of £25.00 per item will be incurred by you.
Please be advised that whilst every care will be taken by the delivery team, we cannot be held responsible for any damages that occur to your property or possessions whilst your assembly and/or delivery is in progress. Please therefore take care to cover your carpets or furniture or floor covering or wooden floors with sufficient protection to accommodate the assembly/delivery process. Please remove pictures and valuables from the delivery area. In the unlikely event any damage is caused within your property, nothwithstanding it having been protected, this must be identified to the driver prior to departure and noted on the paperwork.