- How we collect or obtain information about you
- How we use your information
- Information we collect
- How we collect or obtain information about you from third parties
- Disclosure and additional uses of your information
- How long we retain your information
- How we secure your information
- Transfers of your information outside the European Economic Area
- Your rights in relation to your information
- Your right to object to the processing of your information for certain purposes
- Sensitive Personal Information
- Copyright, credit and logo
How we collect or obtain information about you
Placing an order on our website or by phone
When you create an account with us
Signing up to our e-newsletter with your expressed consent with an opportunity to opt in
When you provide it to us, for example by contacting us by any means
When you engage with us on social media
When you choose to complete any surveys with us
When you comment or review our services and products
Occasionally when you have provided third party permission to share information with us they hold about you
From your use of our website using cookies
How we use your information
For administrative and business purposes (particularly to contact you and process orders you place on our website)
To improve our business and website
To fulfil our contractual obligations
To advertise our goods and services, to analyse your use of our website
To respond to any queries, refund requests and complaints
To provide any information on services that you have requested or any products that you have ordered. We may also contact you for feedback on your use of our products, services or our website.
Using automated monitoring of IP addresses to identify possible fraudulent logins from unexpected locations
To process payments and prevent fraudulent transactions
With your consent to keep you informed by email and telephone regarding promotions, discounts and offers
Based upon your consent to accept cookies or similar technology on your device, to display recently viewed items and offer you recommendations based upon your purchase, visit history and anonymised data from customer purchase histories
To display advertisements containing our products and services on other websites you visit, based on the fact that you have visited our website using cookies
To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders.
To share data with law enforcement
In connection with our legal rights and obligations
Should you wish to change how we use your data, you’ll find details in the ‘Your rights in relation to your information’ section below.
We will always comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
Here a number of reasons whereby a company may collect and process personal data, including:
Collecting and processing data with your specific consent, for example, when you provide affirmative consent and tick a box to receive email newsletters.
Collecting and processing data to comply with our contractual obligations, for example, providing delivery information to our logistics providers.
Collecting and processing data to ensure legal compliance, for example, sharing details with relevant law enforcement agencies for fraud prevention.
Collecting and processing data to pursue our legitimate interests as reasonably expected to operate our business, for example, identifying customer shopping trends to ensure we develop relevant new products/services or identifying users’ preferences so our website can better meet their needs and desires.
Information we collect
Name and contact details
How and when you contact us
Email and telephone number
Billing / delivery address
Payment information e.g. your credit or debit card details
When you browse our website, we automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system
Information from cookies
Information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, any search terms you entered, the geographical location from which you accessed our website - based on your IP address)
Gift list / wish list choices
Company name or business name (if applicable), VAT number (if applicable)
Copies of documents you provide to prove your identity where required (including your passport and driver’s license)
Your social media username should you interact with us through those channels, to help respond to your comments, feedback and questions
Cookies are data files which are sent from a website to a browser to record information about users for various purposes.
You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using our cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookies policy.
How we collect or obtain information about you from third parties
Generally, we do not receive information about you from third parties. It is also possible that third parties with whom we have had no prior contact may provide us with information about you.Information we obtain from third parties will generally be your name and contact details, but will include any additional information about you which they provide to us.
Where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).
Where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.
Where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.
For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.
Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.
If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.
In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as the electoral register, Companies House, online customer databases, business directories, media publications, social media and websites (including your own website if you have one).
Where you have entered into a contract or requested that we enter into a contract with you, in certain circumstances, we will obtain information about you from public sources in order to enable us to understand your business and provide services to you or services to a sufficient standard.
For example, we would obtain and/or verify your email address from your website or from a directory where you ask us to send you information by email but we do not possess the information or we need to confirm that we have recorded your email address correctly.
Disclosure and additional uses of your information
Only to the extent necessary to operate our business, to our service providers, to fulfil any contracts we enter into with you, to supply or deliver the product or service you ordered and where required by law or to enforce our legal rights.
We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business and who process your information for us on our behalf.
Your information will be shared with these service providers (for example, IT companies supporting our website, payment providers, website hosts, telephone providers, email providers and operational companies) where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.These third parties may have incidental access to your information, but we will ensure that they keep your information secure and do not use it for their own purposes.
We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).
We only provide data for the specific reasons we specify and to perform their specific services. We ensure your privacy is respected and protected at all times.
We disclose your information to other third parties in specific circumstances, as set out below.
With your consent, given at the time you supply your personal data, we may pass that data to a third party for their direct marketing or analytical purposes.
Sharing your information with third parties, which are either related to or associated with the running of our business, where it is necessary for us to do so. These third parties include our accountants, advisors, affiliates, independent contractors, insurers and sharing your information with a prospective or actual purchaser or seller in the context of a business or asset sale or acquisition by us, a merger or similar business combination event, whether actual or potential. We do not sell your information to third parties (other than in the course of a business sale or purchase or similar event).
If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that a fraud or a cyber crime has been committed or if we receive threats or malicious communications towards us or third parties.
We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.
We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).
We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.
We will use and process your information in order to comply with legal obligations to which we are subject. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one or to the National Crime Agency in connection with suspected or potential money laundering matters.
How long we retain your information
For no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business).
This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.
: we retain information on our server logs for [insert period for which you retain information from server logs].
: when you place an order for goods and services, we retain that information for six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.
: we retain the information you used to sign up for our e-newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our e-newsletter service, whichever comes earlier.
Criteria for determining retention periods
In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:
The purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
Whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
Whether we have any legal basis to continue to process your information (such as your consent);
How valuable your information is (both now and in the future);
Any relevant agreed industry practices on how long information should be retained;
The levels of risk, cost and liability involved with us continuing to hold the information;
How hard it is to ensure that the information can be kept up to date and accurate; and
Any relevant surrounding circumstances (such as the nature and status of our relationship with you).
How we secure your information
Using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary and access to your personal data is password-protected.
If you provide us with your credit card information, through our payment gateway, we are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a mandatory requirement for any business taking card payments.
Our third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which, these providers will handle your personal information.
We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:
Only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
Using secure servers to store your information;
Verifying the identity of any individual who requests access to information prior to granting them access to information;
Using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our website and any payment transactions you make on or via our website;
Only transferring your information via closed system or encrypted data transfers.
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Transfers of your information outside the European Economic Area
We will only transfer your information outside the European Economic Area if we are required to comply with any legal obligations to which we are subject (compliance with a court order, for example), or in certain circumstances to fulfil your order or provide support services. For example, when you send an email to us or receive marketing communications from our email list provider, this may be stored on email servers which are hosted in the United States.Where we do so, we will ensure appropriate safeguards and procedures are in place to ensure your data receives the same protection as if it was being processed inside the EEA. e.g. the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with the EU-U.S. Privacy Shield. However, if you do not want your information to be transferred outside the EEA you should not use our website, product or service or contact us via email.
Your rights in relation to your information
Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to Style Our Home, Company Registration No. 06050720, ICO Registration No. A8252638 of Venture Point, Towers Business Park, Rugeley, Staffordshire, WS15 1UZ or sending an email to firstname.lastname@example.org:
To request access to your information and information related to our use and processing of your information;
To request the correction or deletion of your information;
To request that we restrict our use of your information;
To receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third party data controller);
To object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
To withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.
The right not to be subject to a decision based solely on automated processing, including profiling which produces legal affects concerning you or similarly significantly affects you
If you choose not to share your personal data with us, or refuse certain contract permissions, we might not be able to provide some services you have requested. For example, we may need to retain your details for a reasonable period of time in order to fulfil any contractual obligations including refund, guarantees and recalls.
In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.
For the purposes of the UK, the supervisory authority is the Information Commissioner’s Office (ICO), the contact details of which are available here: https://ico.org.uk/global/contact-us/
The above rights are provided in summary form only and certain limitations apply to many of these rights. For further information about your rights in relation to your information, including any limitations which apply, please visit the following pages on the ICO’s website:
- https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/; and
You can also find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here: http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.
These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.
Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.
If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.
We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.
Your right to object to the processing of your information for certain purposes
You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to Style Our Home, Company Registration No. 06050720, ICO Registration No. A8252638 of Venture Point, Towers Business Park, Rugeley, Staffordshire, WS15 1UZ or sending an email to email@example.com:
To object to us using or processing your information where we use or process it in order to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
To object to us using or processing your information for direct marketing purposes (including any profiling we engage in that is related to such direct marketing).
You may also exercise your right to object to us using or processing your information for direct marketing purposes by:
Clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
Sending an email to firstname.lastname@example.org, asking that we stop sending you marketing communications or by including the words “OPT OUT”.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
Sensitive personal information
We do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us. ‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.
If, however, you inadvertently or intentionally transmit sensitive personal information to us, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation. We will use and process your sensitive personal information for the purposes of deleting it.
You can also contact us to request access, correct, amend or delete any personal information.
The data controller in respect of our website is Style Our Home, Company Registration No. 06050720, ICO Registration No. A8252638 of Venture Point, Towers Business Park, Rugeley, Staffordshire, WS15 1UZ. You can contact the data controller by writing to the correspondence address or sending an email to email@example.com.
We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.
Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.
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This notice was last updated on 14/05/2018